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Shopify FAQ

  • What exactly is Shopify?

    Shopify is an ecommerce solution platform that allows you to set up your own online shop. With Shopify, you can organize products, customize your shop, take payments, track and respond to orders and effortlessly run your online shop.

  • How do I install Shopify?

    Since Shopify is a web based ecommerce software, there is no installation required. Shopify works with all operating systems and automatically gets updated, so there is no need to install new updates.

  • What do I need to do to start selling?

    The only thing you need to start selling with Shopify is an item to sell and a credit card to purchase your store. It’s that easy!

  • Can I use my own domain name with Shopify?

    Yes, it is easy to register a domain with Shopify. To register your domain, first log into the Shopify store admin, click Preferences, then choose Domains & DNS. Or if your domain is already registered with a different provider, ask your domain registrar to point the domain to Shopify’s servers.

  • Which countries and currencies are available to use with Shopify?

    Shopify works in just about every country and any currency, depending on the payment gateway.

  • What is a payment gateway?

    A payment gateway is a service authorizing credit card payments that processes them in a secure way through your merchant account. This can often be set up along with a merchant account through the same company. Click here to see the list of payment gateways.

  • Do I need to hire a designer/programmer to change my shop design?

    Although it is not necessary to be a designer, designers help you get the exact kind of design you want for your shop. Shopify comes with over 100 templates designed by professional designers. To get the right look customized to your shop, it always helps to work with a designer.

  • Where can I discuss ecommerce tips and techniques with other Shopify users?

    Shopify has forums where you can share insight, questions, comments, tips and concerns. The Shopify Development team often contributes to these discussions, as do plenty of experienced designers and shop owners.

  • Where can I find tutorials and guides?

    There are plenty of tutorials and guides for your business on Shopify’s support centre page as well as on the Shopify Help Wiki, which is a collaboration between the Shopify development team and Shopify users.

  • What do I do when I get an order?

    When you get an order, you can log into your account and check out the details for that order. If you need to get more info from them, you can send an email straight from Shopify. After it is ready to be shipped, package the item up, send it to the address that was provided, and mark it as shipped in Shopify to keep track of orders!

  • Can I get someone else to take care of shipping?

    Shopify works with other ecommerce services that take care of shipping, such as Fulfillment by Amazon, Shipwire and Webgistix. If you send a bulk shipment to Fulfillment,Shopify can notify them when an order comes in, and they can take care of shipping it off to the customer for you!

  • What methods of online payments can my customers use?

    Credit Cards, Cash on Demand, Money Orders and Paypal are all acceptable payment options on Shopify.

  • What is a merchant account?

    If you want to have customers purchase items on your store by credit card then you must set up a merchant account. This account is responsible for the transactions that happen between your store and the bank. If you do not want to set up a merchant account, you can also use Paypal on your store.

  • What is a “third-party payment processor”?

    Paypal is an example of a third party payment processor. A third party payment processor lets you accept payments without having a merchant account. This is faster and requires little set up; however, you must agree to the terms of the third party’s service.

  • Can I accept funds manually?

    Yes. Money orders, mailed checks, bank transfers are also all acceptable forms of payment.

  • How much does Shopify cost?

    After your 14 day free trial has expired, there are several plans to price the right features of your online store.

  • How can I pay?

    Visa, Mastercard or American Express are all accepted methods of payment for your online store.

  • How do I get billed?

    With Shopify, every 30 days your website will be billed and invoiced unless you have set up an annual payment plan. An email notification will get sent out with a link to any fees that have occurred during that billing period, and your credit card will automatically be charged for the fees.

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