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2018-12-13 19:05:20

Bigcommerce FAQs

  • What is Bigcommerce?

    Bigcommerce is the #1 Ecommerce software solution platform that allows you to create an online business website.

  • Can Bigcommerce support custom programming?

    Yes. Bigcommerce partners with different experts who are able to do custom programming on a Bigcommerce site. Coalition Technologies is an expert when it comes to customizing a Bigcommerce site. Coalition specializes in modifications to Bigcommerce templates. Coalition is able to develop the Bigcommerce platform in a way that best fits your business.

  • What is involved in the installation of a template or theme inside of my Bigcommerce store?

    There are changes you can make within a Bigcommerce template or theme, but since Bigcommerce is a hosted shopping cart platform, the theme is already installed. To have the theme look its best in your store, it may need some minor adjustments. Installing a template includes manually updating the exact settings you want and testing your store front’s functionality.

  • Can I purchase the template and install them myself?

    The majority of the templates in the Bigcommerce catalog are built with html and css coding, not specific to Bigcommerce, so purchasing the templates is not allowed at this time.

  • Do customers have to leave the store in order to make a payment?

    As Bigcommerce Payment Gateway is a part of your online store, customers do not have to leave the site in order to make a payment. This will improve your customer checkout conversions as well as increase your revenue.

  • Does Bigcommerce offer any protection against fraud?

    Yes, Bigcommerce’s payment gateway includes fraud protection solutions for all merchants.

  • What are the differences between pricing packages?

    Bigcommerce offers two pricing packages with payment gateway to accommodate all different sized businesses. Payment gateway pricing packages differ based on the amount of transactions as well as the price of each transaction. In order to figure out which payment package is best for your business it is best to look at your monthly transactions for both volume and dollar amount.

  • How I can I get the best price of Design Work?

    One of the best ways you can be sure you are getting the best price for design is to know exactly what you are looking for. Knowing your business, your industry, your competitors, and having goals and knowing the exact design you are looking for can help minimize the costs of website design.

  • Am I still able to set up a merchant account and gateway with Bigcommerce Payment Gateway If my business is located outside the US?

    Bigcommerce is set up to only accept US based payments at this time, so unfortunately, they are not able to set up foreign merchant accounts.

  • How long do transactions take to be deposited into my bank account?

    According to the Bigcommerce website, it will take 2 business days from the time a transaction is processed for your money to be deposited into your bank account.

  • Do I still need to provide my URL to set up my Bigcommerce site even if my website is not up yet?

    Yes. The URL that you will use for your site to process payments must be provided. Coalition Technologies is more than happy to help you launch your website through Bigcommerce!

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