Shopify Plus Support and Maintenance

Shopify Plus Support and Maintenance: Everything You Need to Know

If your Shopify store is having technical issues, or if you simply need a little guidance on Shopify maintenance and updates, Shopify support online chat is a valuable resource. Being able to connect with real people 24/7 is one of Shopify’s major selling points. 

While Shopify’s customer service is outstanding, sometimes you might need a little extra Shopify store help from time to time. We can provide custom-tailored guidance and expert technical expertise, and we have a true passion for helping your business succeed. 

From Shopify Basic to Shopify Plus support, here’s everything you need to know.

Why You Need a Shopify Expert on Your Side

Does Shopify have live customer support? Yes, Shopify does provide excellent human-to-human support. However, we also highly recommend partnering with dedicated Shopify experts who can provide hands-on assistance throughout your entire ecommerce journey. Here’s why.

1. Custom-Tailored Solutions

Even a (seemingly) small problem can have lasting repercussions if it’s not handled promptly and professionally. Each and every situation is unique, so a one-size-fits-all approach doesn’t always work. Sure, some problems are universal, but there will be times when you have very specific needs. 

As of 2024, there are currently over 4.5 million live Shopify stores. You can imagine how many clients Shopify Plus support helps every day. When you partner with Shopify experts like us, you know that your business will be the top priority at all times. We’ll go above and beyond to help you gain an edge over the competition by offering custom-tailored solutions.

For example, let’s say your Shopify website design is lacking in the visual department. Maybe the colors don’t match your branding or your logo needs a modern refresh. Maybe you want to build a completely new app from scratch. If you contact Shopify support online chat, they might be able to explain the steps you can take to accomplish your goals, but you can’t expect Shopify Plus support to actually dig in and do the work for you. That’s simply not their job!

When you need hands-on, highly specific Shopify store help, we’re the ones you call. And, because we’re already familiar with the ins and outs of your business, you can be sure that we’ll be able to pinpoint precise solutions that align with your unique goals and preferences.

2. Time and Money Savings

Time wasted is money wasted. Not only is your and your team’s time valuable, but you could be missing out on sales every second that your store isn’t performing properly. Having access to immediate Shopify Plus support and timely fixes increases your bottom line. Investing in your future now is a great way to keep costs down long-term.

3. Improved Customer Satisfaction and Loyalty

Your Shopify store’s performance directly affects your growth (or lack thereof). Here are some fast facts about websites that highlight how one minor hiccup can have major consequences.

  • Users form an opinion about a website in .05 seconds. 
  • 47% of users will leave the site if it takes longer than three seconds to load.
  • 61% of users will bounce to another site if they don’t find what they’re seeking in five seconds.
  • 88% of users won’t return to a site after a negative experience.

When you have problems that require fixes beyond the duties of Shopify Plus support, we get to work immediately and decisively so your customers can enjoy a flawless experience. 

4. Experience and Expertise

A great deal of Shopify maintenance, troubleshooting, and problem-solving requires an astronomical level of technical proficiency. Shopify support online chat reps can explain what needs to be done, but implementing the solution properly will require a professional. 

5. Scalability and Growth

As your Shopify store increases in size, so does the demand for dedicated Shopify store help. As sales and traffic grow, you may find yourself contacting Shopify Plus support more and more frequently.

Does Shopify have live customer support? Yes, they’re extremely helpful, especially as your company expands. However, taking preemptive measures beats finding a cure. We prevent problems before they occur so you don’t need to contact support in the first place. We have a vested interest in your success, and that includes vigilantly facilitating smooth growth throughout every phase of your company’s rise. 

How to Get in Contact With Shopify Support

A screenshot of the Shopify Help Center

We’re the agency you can always count on to provide pertinent information on all things Shopify. Bookmark this blog so you always have a go-to guide!

Here’s how to reach Shopify Plus support.

You may also find answers to basic questions by searching the Shopify Help Center or posting in the Shopify community forums

Types of Support and Maintenance Available

Let’s discuss the different types of Shopify store help you may require throughout your ecommerce journey.

1. Technical Support

Shopify subscription apps

When issues arise, it can be difficult to find solutions if you’re not already familiar with the technical side of web development. There’s a lot going on under the hood!

For example, let’s say you’re having plugin problems. Shopify integrates with a whole lot of plugins, and you never know when one could start acting up.

For example, we had one client who was using a subscribe and save plugin for recurring purchases. The plugin was buggy and was showing incorrect prices even though the promotions were configured properly in the backend. 

We contacted Shopify Plus support, and together, we were able to determine the cause and find a solution. Our technical experience and proficiency made it possible for us to collaborate with Shopify support online chat and understand the language required to diagnose and correct the issue.

2. Shopify Maintenance 

Successful Shopify stores are always evolving. Technology moves fast, and if your site doesn’t keep up, problems arise. From performing routine health checkups to incorporating the latest and greatest features, regular maintenance is an absolute must. 

Attempting to keep your Shopify store current on your own can be difficult, if not impossible, especially for growing enterprise organizations. You may need to contact Shopify Plus support from time to time to find out about the necessary updates, the latest available features, and new vulnerabilities that require protection. Of course, when you’re partnered with us, we’ll handle it all for you.

3. Search Engine Optimization 

SEO (search engine optimization) requires a great deal of research and planning. Shopify’s support team may be able to point you toward some of the platform’s excellent universally available SEO tools, but effective SEO really requires a custom-tailored, hands-on approach. 

Partnering with ecommerce SEO pros is the only way to rise to the top of Google’s search engine results pages (SERPs). Boosting Shopify SEO is an art that demands a level of experience and expertise we can bring to the table. But, instead of asking Shopify Plus support for help with SEO, let us create a comprehensive SEO strategy that fits your business perfectly.

4. Site Analytics


Tracking user behavior and engagement empowers you to adapt on the fly when you know how to read the trends in the data. Collecting and analyzing that data is crucial, but it’s also difficult, even with the help of knowledgeable Shopify support online chat reps. When you need to gain a bird’s-eye view of your site, and also determine how to use that data effectively, it’s best to contact Shopify experts who specialize in that field.

5. Development and Integration 

Shopify is packed with powerful features, but sometimes you’ll have needs or ideas that Shopify Plus support can’t help with because they require third-party apps, plugins, and other tools.

Furthermore, you may need expert programmers to create brand-new, bespoke solutions for your store. 

Shopify can facilitate all sorts of one-of-a-kind builds, and we’ll make sure that your ecommerce store accurately represents your vision, whether that means solely using Shopify and its features, creating a hybrid ecommerce store, or even recommending Shopify alternatives for ecommerce. We’re not tied to one single platform, instead taking a multifaceted approach based on your unique needs.


What’s the fastest way to contact Shopify support?

Shopify support online chat representatives are available 24/7. We recommend starting there so you can get immediate answers instead of waiting for an email response or an available Shopify Plus support phone rep.

Does Shopify have live customer support or AI chatbots?

When you first reach out to Shopify’s live chat, an AI-powered chatbot will try to provide relevant information to answer your question. If you still need help, you’ll be connected to a human agent.

Is Shopify 24/7 support available for all Shopify plans?

Yes, all Shopify plans have access to 24/7 customer support.

What’s the average wait time to connect to a person on Shopify live chat?

Typically, you can expect to connect with an agent within 5 to 10 minutes. 

How long does it take to receive an answer to a Shopify Plus support email?

The average email response time is two to four days, although it’s quite possible that you receive a response sooner, depending on the nature of your inquiry.

How long does it take to connect to a Shopify support rep by phone?

The average time it takes to receive Shopify store help by phone depends on the current call volume. On especially busy days, it can take one to two hours to connect with an agent.

Partner With the Premier Shopify Pros

Hopefully, this guide answers all of your questions about Shopify Plus support and then some! If you still need help, contact us for a free consultation with a Shopify expert. We’ll be happy to assist you in taking your ecommerce business to the next level.

Shopify support online chat reps do a great job, but they can only help so much. As the world’s best Shopify agency, we provide the hands-on approach needed to help your business stand out in the competitive ecommerce arena. Check our case studies and reviews to get an idea of our peerless mastery of ecommerce and all that it entails.

We don’t just provide expert Shopify Plus support when you need it. We’ll bring your unique vision to life, every step of the way. Make us your go-to Shopify gurus! 

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